Privacy Policy

EDEBEX takes the protection of your personal data very seriously.

This Privacy Policy explains how we collect your personal data, what we do with them and for what purposes.

It also explains what rights you have and how you can exercise them.

We process your personal data in accordance with applicable data protection legislation, which include the General Data Protection Regulation (Regulation 2016/679) (“GDPR”) and the national data protection laws.

EDEBEX is the Controller, within the meaning of the GDPR.
Our full contact details are the following:

Rue Jules Cockx, 8-10 à 1160 Bruxelles
+32 2 245 45 45

For any questions concerning the processing of your personal data or to exercise your rights granted by the GDPR, please contact our Data Protection Officer (DPO) by email to the following address:

1. To whom is this Privacy Policy addressed

This policy is addressed to our prospects and clients, the visitors of our website, suppliers and business providers and other stakeholders or parties in contact with us.

2. Collecting and processing of your personal data

We process the personal data that you have submitted to us within the framework of the agreement which was concluded with EDEBEX or which you wish to conclude with us, such as your contact details and information relating to the contract. This information is necessary to carry out your contract with EDEBEX.

a) We may record phone calls with our call center agents in order to ensure the quality of our services.

b) We also process data obtained via external sources, such as external databases and commercial partners, for prospection purposes. Should you like to know which external source has handed us your personal data, please take contact with our DPO at the above-mentioned address.

c) Furthermore, when you visit our website, we collect some information concerning your browser, IP address, etc. in order, amongst others, to make your use of our website as efficient and comfortable as possible and to protect our IT-systems from attacks and other illegal activities. Those are collected by using cookies. (see Section 7 below).

These data are also used by the analysis tools we use for online marketing purposes.

d) Finally, we may store the abovementioned data due to legal obligations and/or in order for anti-money laundering and anti-terrorism purposes.

3. Deletion of your personal data

We delete your personal date as soon as the purpose for which they have been collected and processed ceases to exist. After the purpose has ceased to exist, your data will only be kept if required by law.

Within the framework of the fight against money laundering and terrorism and, the data mentioned under a., b. and c. are kept for the following period:

a) The data processed within the framework of the execution of a (future) agreement, will be deleted after 10 years.

b) Phone conversations will be deleted after 10 years.

c) The data obtained from external sources for prospection purposes will be deleted after 10 years.

d) The information collected after your visit to our website will be deleted in accordance with Section 7) Cookies.

4. Transfer of your personal data

Your personal data may be transferred to our suppliers, subcontractors and business providers, who provide services that include data processed on our behalf.

These parties can solely process your personal data in order to carry out their mission and within the limits of our instructions.

When our suppliers and subcontractors are located in countries outside the European Economic Area, EDEBEX will make sure that appropriate safeguards and security measures to guarantee the security and confidentiality of your personal data are put in place.

Your data may also be transferred to our partners in order to allow these parties to send you direct marketing communications, unless you have opposed to such transfer.
In addition, we may transfer your personal data to public authorities or other third parties when required by law to do so.

5. Security measures

In order to protect your personal data against loss, destruction and against unauthorized access or manipulation, EDEBEX has taken both technical and organizational security measures.

This means, on the one hand, that our IT-system is equipped with back-up, filtering and firewall systems, in accordance with the adequate industry security standards and, on the other hand, that our employees have been made aware of the risks relating to data breaches and trained to correctly deal with your personal data, and that access to your personal data is solely granted to those persons who are authorized to do so in order to perform their duties.

6. Your rights and how to exercise them

The GDPR has granted you the following rights, which you can exercise by emailing our DPO at the following email address:

Right to access: You have the right to ask if we process your personal data and which personal data concerning you are processed.

Right to rectification: You may ask that we rectify and/or complete any inaccurate or incomplete personal data.

Right to erasure: You may request that we erase your personal data, amongst others if they are not or no longer necessary for the purposes for which they were collected or processed or if you have withdrawn your consent for the processing when there is no other legal ground for the processing.

Right to restriction of processing: Under certain conditions, you have the right to ask for a restricted processing, in which case EDEBEX shall, with the exception of storage, only process your data with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of third parties, or for reasons of important public interest.

Right to data portability: If this is technically feasible, you have the right to ask to transmit your personal data to another controller.

Right to lodge a complaint with the supervisory authority: You have the right to contact the relevant supervisory authority if you believe the processing of your personal data violates the data protection legislation.

Finally, if the processing of your personal data is solely based on your consent, you have the right to revoke your consent at any time.

Your consent can be revoked without charge nor justification when processed for direct marketing purposes.

7. Cookies

As explained under Section 2) d. we use cookies on our website.

A cookie is a small file that a website transfers to your computer’s hard drive through your web browser in order to enable the website to recognize your browser and remember certain information.

When you arrive on EDEBEX’s website a pop-up message will appear notifying you of the use of cookies. By using our website, you are consenting to our use of cookies.

Should you wish to withdraw your consent, you can do so at any time by turning off all cookies via your browser settings. However, it is possible that certain functions of our website depend on the acceptance of cookies. If you do not accept these, this may result in functions not being available or only being available to a limited extent.

We use the following cookies on our website:

Strictly necessary/ session cookies
These cookies enable you to use our website and its features. Without these cookies, services you have asked for cannot be provided. They are deleted once you close the browser.

Functionality cookies
These cookies allow the website to remember choices you make (such as your language or country) in order to facilitate your next visit. They will be deleted after 30 days.

Performance cookies
These cookies collect information about how visitors use our website. They are anonymous and allow us to recognize and count the number of visitors and to see how visitors move around our website.

Analytics and advertising cookies
These cookies remember that you have visited our website and may help us in compiling your profile. These will be kept on your device during 30 days or until earlier manual deletion.

Social Media cookies
These cookies allow you to connect with social media networks such as Facebook, LinkedIn, Twitter, Instagram and YouTube. They will be kept on your device during 30 days or until earlier manual deletion.

Calculate how much you would receive for your invoice?

You will receive from the buyer of the invoice
The selling fees for Edebex (fix and variable) will be charged separately (starting from 1% of the invoice amount)